Central Psychology Services has two psychologists who are experienced at providing mediation services. They are Fiona Stevens and Jo-Anne Hamilton. We have provided mediation services to a range of organisations including the Department of Defence, SA Water, City of Campbelltown, Adelaide Hills Council and more. We have also delivered a training package in the skills of mediation to staff at Emirates Airlines.
Mediation is defined as “Any process for resolving disputes in which another person helps the parties negotiate a settlement”. The guiding principals are to include respect and dignity to the situation and ensure both parties are able to actively participate. To do this well we recommend that the mediator meet the parties separately to establish an awareness of their experience and their goals for the process. We also recommend that there be a written document which is shared by both parties and other stakeholders. Who has access to this document needs to be resolved at the time all parties commit to the process.
What is Mediation?
Does it Really Help?
Characteristics of the Mediation Process
When Does Mediation Work?
Mediation is most likely to resolve a conflict when:
When is Mediation Useful?
When is Mediation Inappropriate?
Mediation may be unsuccessful or even harmful. It is not recommended if any of the following are true:
We look forward to discussing your needs at this time. Our experience is that there are many stakeholders when mediation is required. They include the organisation as represented by the CEO, Human Resources as well as the Managers of those persons involved in the dispute, their colleagues and of course families and friends all of whom in our experience want the matter resolved as expeditiously as possible. Generally the matter has grown out of other events and so the advice that mediation serves to address previous issues and increase the likelihood of better workplace communication in the future makes the trouble and cost of mediation well worth it to the organisation.